Complaints to the Chief of CSE

Making a Complaint

The Communications Security Establishment (CSE) Act makes provisions for individuals to submit complaints to the Chief of the CSE about any activities undertaken by CSE. The first step in making a complaint should be for individuals to gather as much information and documentation about the nature and circumstances of the complaint.

The written complaint should be forwarded to the Chief of the CSE at:

Communications Security Establishment
P.O. Box 9703,
Terminal
Ottawa, ON
K1G 3Z4
Canada

CSE is committed to providing a response to a written complaint in a timely fashion, usually within 30 days. Should a response take longer than 30 days, the individual who submitted the complaint will be notified of the delay in writing and provided with an estimated timeline for completion.

In order to submit a complaint to CSE, we require certain personal information from you. Before you use our complaint form, please review the following privacy statement:

Complaint Form Privacy Notice Statement

The Communications Security Establishment (CSE) is committed to protecting the privacy rights of individuals, which includes safeguarding the personal information that you provide to CSE.  The personal information that you provide is collected to process and investigate your complaint under the authority of the CSE Act and/or other legislative authorities related to your complaint.

Failure to provide some personal information requested may result in CSE being unable to process your complaint. Personal information will be collected, used and retained in accordance with the Privacy Act. Personal information collected may be used and/or disclosed for the purpose for which the information was obtained or is consistent with that purpose.

Protecting your personal information involves the use of appropriate administrative, technical, and physical security safeguards.  These measures are employed by CSE to protect your personal information against loss or theft; unauthorized access, use, or disclosure; as well as unauthorized modification or destruction.  The personal information that you provide is retained in the Executive Correspondence – CSE PSU 902.  You have a right of access to, correction and protection of, your personal information under the Privacy Act.  You may avail yourself of these rights by contacting CSE’s Access to Information and Privacy Coordinator at ATIP-AIPRP@cse-cst.gc.ca  You are also entitled to contact the Office of the Privacy Commissioner of Canada concerning the handling of your personal information.