Annual Report to Parliament on the Administration of the Access to Information Act 2018-2019
Complaints, Judicial Review and Audits
Individuals who are not satisfied with the processing of their access to information request can file a complaint with the Office of the Information Commissioner of Canada (OIC).
The OIC received one (1) complaint against CSE in 2018-2019, due to a general refusal/delay complaint. The OIC closed three (3) complaints against CSE that had been carried over from previous reporting periods. CSE provided information to the OIC in relation to all complaints as requested.
At the end of 2018-2019, the OIC had six (6) complaints pending with CSE. CSE continues to work closely with the OIC in order to resolve complaints in an efficient manner.